Refund Policy

1. Medical Disqualification

If a licensed provider determines you are not eligible for treatment for medical reasons before services begin, you will receive a full refund for the applicable billing cycle. If disqualification occurs after services begin, you may be eligible for a pro-rated refund only to the extent required by law or as specifically stated in this policy.

2. How to Cancel

You may cancel your Subscription Services at any time by:

• Contacting customer support at hello@aurameds.com
• Using the cancellation process in your online account (if available)

3. Timing Requirement

To avoid being charged for the next billing cycle, we must receive your cancellation request at least 72 hours before your next scheduled billing date. If we do not receive your request within this window, your subscription will renew for the next billing cycle, and your cancellation will take effect at the end of that next billing cycle.

4. Access After Cancellation

After cancellation, you will continue to have access to Subscription Services through the end of your then-current billing cycle.

5. Refund Policy

Except as provided in the Money-Back Guarantee below, refunds are issued only in the following circumstances:

• Medical disqualification before services begin (full refund for that billing cycle)
• Verified billing errors (e.g., duplicate charges)
• Refunds required by applicable law
• Switching to another Aura Meds program, where the unused portion of the current subscription may be applied as a credit toward the new program

Other than the limited circumstances above and the Money-Back Guarantee, ALL FEES ARE NON-REFUNDABLE, including if you cancel mid-cycle, decide not to continue treatment, or do not achieve desired results.

6. Prescription Medications

Federal and state laws and pharmacy regulations generally prohibit the return of prescription medications once dispensed. Prescription medications are not eligible for return or refund once dispensed or shipped, except where required by law. If a shipment is damaged or incorrect, our standard resolution is replacement, not refund.

Inspect your shipment immediately upon receipt and contact support at hello@aurameds.com within 24 hours if damaged or incorrect.

7. Money-Back Guarantee

Aura Meds offers a 100% refund on GLP-1 medication fees (6-month period) if you do not achieve a minimum of 10% weight loss from your baseline weight, provided that you meet ALL of the following requirements:

• Medication Compliance: You must take your prescribed GLP-1 medication as directed throughout the entire 6-month guarantee period.
• Verified Weight Measurements: Baseline weight is recorded at your first visit; final weight is measured at your 6-month follow-up visit at Aura Meds.
• Monthly Weight Tracking: You must submit a monthly weight update with a photograph of your scale reading by the 28th of each month. Failure to submit monthly weight documentation will void the guarantee.
• Do Not Miss Any 4-Week Check-Ins: for the duration of the 6-month period, there can be no missed visits or prolonged time between appointments (no greater than 28 days between any two check-ins).

The guarantee is void if you: fail to take medication as prescribed, discontinue either program before the 6-month period ends, or fail to submit monthly weight tracking with photographic proof of user on scale.

Refund Processing: Refunds are issued within 30 days of your final weigh-in to your original payment method. Coaching fees are non-refundable; only medication fees are included in this guarantee.

Disclaimer: Weight loss results vary by individual and depend on factors beyond our control. This guarantee does not promise specific outcomes and should not replace guidance from your healthcare provider.

8. Other Fees

If you miss a scheduled appointment with a provider or cancel a scheduled appointment with a provider with less than twenty-four (24) hours' notice, you may be charged a no-show fee or late cancellation. This charge is separate from and in addition to your Subscription Fee.

9. Termination by Aura Meds

We may terminate your Subscription at our sole discretion and without any notice. If we cancel your Subscription, we may give you a prorated refund based on the amount of time remaining, provided, however, that we will not be obligated to grant you a refund if we terminate your Account because we determine, in our sole discretion, that your actions violate these Terms or any applicable law.