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Terms & Conditions

Last Updated: August 5, 2026

Contents

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.

WE DO NOT PROVIDE MEDICAL ADVICE. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, YOU SHOULD DIAL "911" IMMEDIATELY.

The Services are not appropriate for emergency care or urgent situations. Do not disregard or delay seeking medical advice based on anything that appears or does not appear on the Services.

Key Points

We hope you read these entire Terms for full detail, but here are some key points:

  • Aura Meds does not presently provide medical advice.
  • Instead, we help individuals establish and maintain a relationship with certain third-party healthcare providers. We also provide some non-medical services and information to our users.
  • To determine if you are eligible for the Services, we will ask you some initial qualifying questions, which were approved by the relevant Practices and/or Providers, about yourself and your health.
  • If you meet certain criteria, you will make an appointment with the Practice and create an account on the Practice's and/or Provider's patient portal. The portal may have the Aura Meds logo, but the Practice, Provider, or its service providers operate it – not us.
  • Payment and provision of medical services will happen on the portal and other services operated by the Practice and/or Provider (or their service providers) – not through Aura Meds' site.
  • Diagnosis or treatment may also require obtaining lab work or prescriptions through Labs and Pharmacies that are not operated by or for Aura Meds.
  • Your relationship with the Practice, Provider, Lab, and Pharmacy and your use of the portal or other sites provided by those entities will be governed by agreements with those entities – even though the Aura Meds logo may appear on the portal or other sites.

1. Acceptance of Terms and Conditions

This website is operated by Aura Meds LLC ("Aura Meds", "we", "us" or "our"). These terms and conditions (the "Terms" or "Terms and Conditions") govern (i) your use of and access to aurameds.com and other websites which are owned or operated by Aura Meds or its affiliates (the "Site"); (ii) your access to and use of any other digital interfaces and properties (e.g., Applications) owned, controlled by, or made available to you by Aura Meds (the "App"); and (iii) other online or mobile-enabled technology, digital tools and other services and products provided by Aura Meds and its affiliates (together with the Site and App, the "Services").

By using or otherwise accessing the Services or clicking to accept or agree to these Terms, you (1) accept and agree to these Terms; and (2) agree to comply with all rules, policies, and disclaimers posted on the Services or about which you are notified.

All references to "you" or "your," as applicable, mean the person who accesses, uses, and/or participates in the Services in any manner, and each of your heirs, assigns, and successors. If you use the Services on behalf of an entity or another individual, you represent and warrant that you have the authority to bind that entity or individual, your acceptance of the Terms will be deemed an acceptance by that entity or individual, and "you" and "your" herein shall refer to that entity, its directors, officers, employees, and agents.

PLEASE READ THE TERMS THOROUGHLY AND CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU MAY NOT ACCESS OR USE THE SERVICES.

By selecting "Pay", you agree to the following:

  • The discount will be applied to your first payment only
  • No refunds or credits for partial plan periods are given unless required by law
  • Cancel anytime to stop future billing
  • If you pay for a treatment and your provider determines that you are ineligible, we will process a full refund
  • Plans offer discounts for longer commitments. Medications ship monthly. Early cancellations are refunded at the standard monthly rate

2. The Aura Meds Services

THE SERVICES ARE FOR INFORMATIONAL PURPOSES ONLY. THE SERVICES DO NOT PROVIDE MEDICAL OR HEALTHCARE ADVICE.

2.1 Our Role

Aura Meds does not provide any medical services itself. Depending on your personal situation, state of residence, and evolution of our Services, Aura Meds may provide: (i) access to general information on health and wellness topics; (ii) access to independent medical groups who provide health care services through the Services ("Providers") who are contracted by certain independent, clinical professional practice groups (collectively, the "Practices"); (iii) access to laboratory services performed by third party clinical laboratories ("Labs"); (iv) access to prescription fulfillment services offered by third party pharmacies ("Pharmacies"); (v) assistance with obtaining insurance coverage from your existing health care plan for the relevant Services; and (vi) access to content from or interactions with in-house or third-party dietitians, health coaches, and trainers.

We do not control or interfere with the practice of medicine by the Providers and Practices, each of whom is solely responsible for directing the medical care and treatment they provide. Any information or advice received from a Practice comes from the Practice or Provider alone, and not from Aura Meds. You acknowledge and agree that Aura Meds is not a healthcare provider and that by using the Services, you are not entering into a doctor-patient or other health care provider-patient relationship with us. By using the Services, you may be entering into a doctor-patient or other health care provider-patient relationship with a Provider and/or one or more Practices. Aura Meds is not liable for any professional advice obtained from a Practice or Provider via the Services or for any other information obtained on the Services.

The content of the Services, including, without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals (collectively, the "Aura Meds Content"), is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind. You should always seek the advice of a qualified health care professional if you have any questions or concerns you may have regarding your individual needs and any medical conditions.

Any advice provided by a dietician is nutritional advice, not medical or dietetic advice. Certain Services may not be available in all states.

2.2 How the Services Work

We will ask you some initial qualifying questions about yourself and your health. These questions were approved by the relevant Practices. If the answers to those questions meet certain criteria specified by a Practice, the Practice will invite the user to schedule an initial appointment and establish an account on the Practice's and/or Provider's own patient portal (the "Patient Portal"), which is not operated by Aura Meds or Aura Meds' service providers. The Patient Portal may have the Aura Meds logo, but it is operated by the Practice, Provider, or its service providers, not us.

Payment, diagnosis, and any provision of telehealth will happen through the Patient Portal and other services operated by the Practice and/or Provider or their service providers (collectively with the Patient Portal, the "Healthcare Provider Sites"), not through Aura Meds' site. Our fees may appear as a charge from "Aura Meds LLC" on your bank statement.

Diagnosis or treatment may also require obtaining lab work or prescriptions through Labs and Pharmacies that are not operated by or for Aura Meds (collectively, "Third Party Suppliers"). Your relationship with the Practice, Provider, and Third Party Suppliers, and your use of the Patient Portal and other Healthcare Provider Sites, will be governed by the relevant third-party entity's Additional Terms and are subject to the privacy policies and practices of the relevant third-party entity and its service providers, even though the Aura Meds logo may appear on the Healthcare Provider Sites.

2.3 State Coverage

Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.

3. Modification of the Terms or the Services

We reserve the right, in our sole discretion, to update these Terms by posting the updated version and updating the "Last Updated" date at the top of the page. Unless you first reject the updated Terms by discontinuing all use of the Aura Meds Services and sending a notice of termination to hello@aurameds.com, and canceling any subscription you may have, you will be deemed to accept the changes and they will take effect at the "Update Effective Time," which is the earlier of: (a) 11:00 a.m. Eastern time on the 31st day after Aura Meds posts them; (b) your first ever use of a new or changed feature of the Aura Meds Services that is subject to the updated Terms; or (c) your taking some other action to specifically accept the updated Terms.

Aura Meds reserves the right at any time to modify, suspend, discontinue, or terminate, temporarily or permanently, the Services (or any part thereof). You agree that Aura Meds shall not be liable to you for any modification, suspension, or discontinuance of the Services.

4. Additional Terms

In order to access or purchase certain Services, you may be required to agree and enter into, or acknowledge receipt of, one or more additional agreements, consents, assignments, releases or notices as a condition of accessing, purchasing or receiving those Services ("Additional Terms and Conditions").

Such Additional Terms and Conditions may be specific to (a) a supplier of the Services, including a specific or group of Labs, Pharmacies, Practices or Providers, (b) a Service or category of Service or (c) any combination thereof. In many cases, Aura Meds is not a party to Additional Terms and Conditions, and you will enter into such Additional Terms and Conditions with a third party such as a Practice or Provider.

Pharmacy Services: By accepting these Terms of Use, you additionally understand and agree that Aura Meds is not acting as a pharmacy, nor does Aura Meds control or interfere with any such services. By accepting these Terms of Use, you understand and agree that you may be entering into a relationship with a pharmacy, pharmacist, and/or pharmacy group or other such relationship with any one or more such third-party entities.

Partner Pharmacies

  • RedRock Pharmacy

    1240 E 100 S #220, St. George, UT 84790

    801-433-9500

  • Health Warehouse

    7107 Industrial Rd. Florence, KY 41042

    800-748-7001

  • Precision Compounding Pharmacy

    2657 Merrick Road Bellmore, NY 11710

    516-833-6262

  • Triad Rx

    26258 Pollard Road, Daphne, AL 36526

    251-380-7630

5. Eligibility and Account Creation

Only individuals who are United States residents and are at least 18 years of age and have the right, authority, and capacity to enter into these Terms are permitted to access the Services. Please contact us at hello@aurameds.com if you are a parent or legal guardian of an individual under the age of eighteen (18) who you believe has used the Services without your consent.

You may be required to create an account to access certain parts of the Services (each, an "Account"). To register for an Account, you may be required to provide us with certain information, such as a name and password. By creating an Account, you represent and warrant that any information to create your Account is accurate, current, and complete, and you further agree to update the information in your Account to keep it accurate, current, and complete. You are solely responsible for safeguarding your Account credentials and for all activity that occurs on your Account.

If Aura Meds has previously prohibited you from accessing or using the Services, you are not permitted to access or use the Services. We also reserve the right to disable or close any Account at any time and for any reason or for no reason.

6. Privacy

You authorize us to collect, use, disclose and otherwise handle your personal information as set forth in our Privacy Notice, which we may modify from time to time.

7. Billing, Cancellations & Refunds

7.1 Subscription Fees

If you purchase a Subscription to the Services, you will be charged a Subscription fee at the rate presented to you at the time of registration, plus any applicable taxes and other charges (the "Subscription Fee") at the beginning of your Subscription and automatically at the beginning of each subsequent Subscription period. BY PURCHASING A SUBSCRIPTION, YOU AUTHORIZE AURA MEDS TO AUTOMATICALLY INITIATE RECURRING NON-REFUNDABLE PAYMENTS AS SET FORTH BELOW.

The cost of medication is not included in our Testosterone Replacement Therapy (TRT) plan fees. Medication is prescribed only if approved by a licensed clinician and will be billed separately once authorized. Your Subscription will automatically continue at the interval indicated at registration. If you would like to use a different payment method, please contact us at hello@aurameds.com. The Subscription Fee is non-refundable except as expressly set forth in these Terms or in accordance with applicable law.

7.2 Subscription Services

Your subscription ("Subscription Services") begins when you complete enrollment and submit your medical intake for review by a licensed provider, at which time you will be charged for the first billing cycle. Subscription Services may include provider review of your intake information, consultations (live or asynchronous), ongoing clinical support, and—if prescribed—coordination of prescription fulfillment through partner pharmacies.

No Guarantee. Results are not guaranteed. Treatment plans and outcomes vary by individual.

7.3 Medical Disqualification

If a licensed provider determines you are not eligible for treatment for medical reasons before services begin, you will receive a full refund for the applicable billing cycle. If disqualification occurs after services begin, you may be eligible for a pro-rated refund only to the extent required by law or as specifically stated in this policy.

7.4 How to Cancel

You may cancel your Subscription Services at any time by:

  • Contacting customer support at hello@aurameds.com
  • Using the cancellation process in your online account (if available)

7.5 Timing Requirement

To avoid being charged for the next billing cycle, we must receive your cancellation request at least 72 hours before your next scheduled billing date. If we do not receive your request within this window, your subscription will renew for the next billing cycle, and your cancellation will take effect at the end of that next billing cycle.

7.6 Access After Cancellation

After cancellation, you will continue to have access to Subscription Services through the end of your then-current billing cycle.

7.7 Refund Policy

Except as provided in Section 7.9 (Money-Back Guarantee), refunds are issued only in the following circumstances:

  • Medical disqualification before services begin (full refund for that billing cycle)
  • Verified billing errors (e.g., duplicate charges)
  • Refunds required by applicable law
  • Switching to another Aura Meds program, where the unused portion of the current subscription may be applied as a credit toward the new program

Other than the limited circumstances above and the Money-Back Guarantee in Section 7.9, ALL FEES ARE NON-REFUNDABLE, including if you cancel mid-cycle, decide not to continue treatment, or do not achieve desired results.

7.8 Prescription Medications

Federal and state laws and pharmacy regulations generally prohibit the return of prescription medications once dispensed. Prescription medications are not eligible for return or refund once dispensed or shipped, except where required by law. If a shipment is damaged or incorrect, our standard resolution is replacement, not refund.

Inspect your shipment immediately upon receipt and contact support at hello@aurameds.com within 24 hours if damaged or incorrect.

7.9 Money-Back Guarantee

Aura Meds offers a 100% refund on GLP-1 medication fees (6-month period) if you do not achieve a minimum of 10% weight loss from your baseline weight, provided that you meet ALL of the following requirements:

  • Medication Compliance: You must take your prescribed GLP-1 medication as directed throughout the entire 6-month guarantee period.
  • Verified Weight Measurements: Baseline weight is recorded at your first visit; final weight is measured at your 6-month follow-up visit at Aura Meds.
  • Monthly Weight Tracking: You must submit a monthly weight update with a photograph of your scale reading by the 28th of each month. Failure to submit monthly weight documentation will void the guarantee.
  • Do Not Miss Any 4-Week Check-Ins: for the duration of the 6-month period, there can be no missed visits or prolonged time between appointments (no greater than 28 days between any two check-ins).

The guarantee is void if you: fail to take medication as prescribed, discontinue either program before the 6-month period ends, or fail to submit monthly weight tracking with photographic proof of user on scale.

Refund Processing: Refunds are issued within 30 days of your final weigh-in to your original payment method. Coaching fees are non-refundable; only medication fees are included in this guarantee.

Disclaimer: Weight loss results vary by individual and depend on factors beyond our control. This guarantee does not promise specific outcomes and should not replace guidance from your healthcare provider.

7.10 Other Fees

If you miss a scheduled appointment with a provider or cancel a scheduled appointment with a provider with less than twenty-four (24) hours' notice, you may be charged a no-show fee or late cancellation. This charge is separate from and in addition to your Subscription Fee.

7.11 Termination by Aura Meds

We may terminate your Subscription at our sole discretion and without any notice. If we cancel your Subscription, we may give you a prorated refund based on the amount of time remaining, provided, however, that we will not be obligated to grant you a refund if we terminate your Account because we determine, in our sole discretion, that your actions violate these Terms or any applicable law.

8. Testimonials

You agree that we may contact you to obtain consent for a testimonial regarding services provided by Aura Meds, Practices, Providers, or Third Party Suppliers. In the event you choose to provide us with a testimonial, you consent to us using your provided testimonial, photo, first name, last initial, and similar information in marketing materials.

9. Proprietary Rights and License to the Services

Subject to your compliance with these Terms, we grant you a non-transferable, non-exclusive, revocable, limited license to access and use the Services for your personal, non-commercial use only. Your use of the Services is at your own risk.

All right, title, and interest in and to the Services are and will remain the exclusive property of Aura Meds and its licensors. All materials therein, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all intellectual property rights related thereto, are the exclusive property of Aura Meds and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries.

10. Rules and Prohibitions

You agree you will not use the Services for any purpose that is unlawful or prohibited by these Terms. Without limitation, you agree not to:

  • Create multiple Accounts or misrepresent your identity, or forge or manipulate headers or identifiers to disguise the origin of any content transmitted through the Services
  • Engage in any conduct that is fraudulent, inaccurate, infringing, libelous, defamatory, abusive, offensive, obscene, pornographic or otherwise violates any law or right of Aura Meds, its users, or any third party
  • Violate any federal, state, or local law, statute, ordinance, regulation, or ethical code
  • Submit content containing any viruses, Trojan horses, or other computer programming routines that may damage, detrimentally interfere with, or surreptitiously intercept any system, data or personal information
  • Remove or modify any copyright, trademark, or other proprietary rights notice that appears on any portion of the Services
  • Scrape, access, monitor, index, frame, link, or copy any content on the Services by accessing the Services in an automated way
  • Decompile, reverse engineer, or otherwise attempt to obtain the source code or underlying ideas of or relating to the Services
  • Resell or make any commercial use of our system or the content on the Services without our prior written consent
  • Access the Services or content to build a similar or competitive website, product, or service

12. Feedback

By sending us any feedback, comments, questions, or suggestions concerning Aura Meds or the Services (collectively, "Feedback") you represent and warrant that (a) you have the right to disclose the Feedback, (b) the Feedback does not violate the rights of any other person or entity, and (c) your Feedback does not contain the confidential or proprietary information of any third party.

By sending us any Feedback, you further (i) agree that we are under no obligation of confidentiality with respect to the Feedback, (ii) acknowledge that we may have something similar to the Feedback already under consideration or in development, (iii) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works, publish, distribute, and sublicense the Feedback, and (iv) irrevocably waive against Aura Meds any claims and assertions of any moral rights contained in such Feedback.

13. Aura Meds SMS Terms and Conditions

Program Name: Aura Meds Text Messaging Service

You may sign up to receive certain Aura Meds notifications or information via text messaging. When you opt in, you agree to receive recurring automated or non-automated appointment reminders, account notifications, product updates, promotions, and other relevant informational text messages from us.

Program Name: Aura Meds Marketing

You may sign up to receive certain Aura Meds notifications or information via text messaging. When you opt in, you agree to receive recurring automated or non-automated marketing messages (e.g., promos and cart reminders) from us, including text messages that may be sent using an automatic telephone dialing system.

Opt-Out and Support: You can cancel the SMS service at any time by texting "STOP" to the number you are receiving text messages from. After sending "STOP," we will send you a confirmation SMS message that you have been unsubscribed. For assistance, reply with the keyword "HELP" or contact our support team directly at hello@aurameds.com.

Important Disclosures:

  • Carriers are not liable for delayed or undelivered messages
  • Message and data rates may apply for any messages sent to you from us and to us from you
  • If you have questions about your text or data plan, please contact your wireless provider
  • Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas

Privacy Policy: For more information regarding privacy practices, please review our Privacy Policy at: https://www.aurameds.com/privacy-policy

14. Third Party Information and Links to Third-Party Websites

The Services and the Aura Meds Content may include content provided by third parties, including materials provided by bloggers, content creators, medical professionals, nutritionists, or other third parties. All statements and/or opinions expressed in these materials are solely the opinions and the responsibility of the person or entity providing those materials and do not necessarily reflect our opinion.

The Services may contain links or otherwise direct you to websites, applications, products or services operated by other parties ("Third-Party Services"). We have no control over the contents of those Third-Party Services or resources, and therefore cannot accept responsibility for them or for any loss or damage that may arise from your use of them.

15. Duration and Termination of Terms

Duration. The agreement between you and Aura Meds reflected by these Terms is effective when you access the Services and remains in effect until either you or we terminate the agreement in accordance with these Terms.

Termination by Users. Users may terminate their Account by written notice via e-mail to hello@aurameds.com.

Termination by Aura Meds. At any time, with or without notice, for any or no reason, Aura Meds reserves the right to modify or discontinue any portion or all of the Services, and to restrict, suspend, and terminate your Account. YOU AGREE THAT WE WILL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY TERMINATION OF YOUR ACCESS TO THE SERVICES.

16. Indemnity and Release

You agree to release and to indemnify, defend, and hold harmless Aura Meds and its parents, subsidiaries, affiliates, and agents, as well as the officers, directors, employees, shareholders, and representatives of any of the foregoing entities, from and against any and all losses, liabilities, expenses, damages, costs (including attorneys' fees and court costs), claims, actions, inquiries, or investigations of any kind whatsoever arising out of or resulting from your violation of these Terms and Conditions, your use or misuse of the Services, or your violation of any third party's rights.

In the event that you have a dispute with one or more other users, you release Aura Meds, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or the Services.

If you are a California resident, you waive California Civil Code Section 1542, which provides: A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.

17. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AURA MEDS HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE. THE SERVICES AND CONTENT AVAILABLE ON THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NEITHER AURA MEDS NOR ANY PERSON ASSOCIATED WITH AURA MEDS MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES.

18. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY SHALL AURA MEDS, ITS PARENTS, SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, OR ASSIGNS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AURA MEDS' TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED THE AMOUNT OF ONE HUNDRED DOLLARS ($100.00), OR THE AMOUNT YOU PAID AURA MEDS, IF ANY, IN THE PAST SIX (6) MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.

19. Arbitration and Class Action Waiver

PLEASE READ THIS "ARBITRATION AND CLASS ACTION WAIVER" SECTION CAREFULLY, AS IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE OR PARTICIPATE IN A LAWSUIT FILED IN COURT.

19.1 Informal Dispute Resolution Procedure

If a dispute arises between you and Aura Meds, we are committed to working with you to reach a reasonable resolution. For any such dispute, both parties acknowledge and agree that they will first make a good faith effort to resolve it informally before initiating any formal dispute resolution proceeding. This requires first sending a written description of the dispute to the other party. For any dispute you initiate, you agree to send the written description to: hello@aurameds.com. If the dispute is not resolved within sixty (60) days after receipt of the written description, you and Aura Meds agree to the further dispute resolution provisions below.

19.2 Mutual Arbitration Agreement

You and Aura Meds agree that all claims, disputes, or disagreements that may arise out of your access or use of the Services shall be resolved exclusively through binding arbitration in accordance with this Section 19. This Arbitration Agreement is governed by the Federal Arbitration Act ("FAA") in all respects and evidences a transaction involving interstate commerce.

THE PARTIES UNDERSTAND THAT ARBITRATION MEANS THAT AN ARBITRATOR AND NOT A JUDGE OR JURY WILL DECIDE THE CLAIM, AND THAT RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY BE LIMITED IN ARBITRATION. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND AURA MEDS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

19.3 Class Arbitration and Collective Relief Waiver

YOU AND AURA MEDS ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, ANY ARBITRATION SHALL BE CONDUCTED IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS OR OTHER CONSOLIDATED ACTION AND THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY'S CLAIM, UNLESS AURA MEDS PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING.

19.4 Arbitration Rules

The arbitration will be administered by National Arbitration and Mediation ("NAM") and resolved before a single arbitrator. If NAM is not available to arbitrate, the parties will select an alternative arbitration provider, but in no event shall any arbitration be administered by the American Arbitration Association. The applicable NAM rules and procedures are available at www.namadr.com or by emailing commercial@namadr.com.

19.5 Initiating Arbitration

Only after the parties have engaged in a good-faith effort to resolve the dispute in accordance with the Informal Dispute Resolution Procedure, and only if those efforts fail, then either party may initiate binding arbitration as the sole means to resolve claims. If you are initiating arbitration, a copy of the demand shall also be emailed to hello@aurameds.com.

19.6 Arbitration Location and Procedure

If you are a resident of the United States the arbitration will be conducted in the county where you reside, and if you are not a resident of the United States the arbitration shall be conducted in Orange County, California, United States of America, unless you and Aura Meds otherwise agree.

19.7 Right to Opt Out of the Arbitration Agreement

IF YOU DO NOT WISH TO BE BOUND BY THE "ARBITRATION AGREEMENT" AS SET FORTH IN THIS SECTION 19, THEN: (1) you must notify Aura Meds in writing within thirty (30) days of the date that you first accessed or otherwise become subject to this Arbitration Agreement; (2) your written notification must be mailed to 850 New Burton Road, Suite 201, Dover, Kent County, Delaware 19904 or emailed to hello@aurameds.com; and (3) your written notification must include (a) your name, (b) your address, and (c) a clear statement that you wish to opt out of this Arbitration Agreement.

20. Venue and Governing Law

For any dispute not subject to arbitration or under the jurisdiction of a small claims court, you and Aura Meds agree to submit to the personal and exclusive jurisdiction of any venue in the federal and state courts located in Orange County, California. The Terms and the relationship between you and Aura Meds shall be governed by the laws of the State of California without regard to conflict of law provisions.

21. Geographic Restrictions

Aura Meds is based in the United States and we provide the Services for use only by persons located in the United States. We make no claims or representations that the Services or any of their content is accessible or appropriate outside of the United States.

22. California Residents

If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

23. General

Entire Agreement. These Terms constitute the entire agreement between you and Aura Meds with respect to the Services and supersede any prior agreements, oral or written, between you and Aura Meds.

Waiver and Severability. If any provision(s) of the Terms is held by an arbitrator or court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties and the other provisions shall remain in full force and effect.

Assignment. You agree that Aura Meds may assign the Terms to any other entity of its choosing, with or without notice to you. You may not assign the Terms to any other party for any reason.

Statute of Limitations. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Services or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. This statute of limitations provision does not apply to residents of New Jersey.

Notice. Aura Meds may give notice by any means of communication reasonably anticipated to notify you of the information provided. Such notice shall be deemed to have been given 48 hours after dispatch. If physical notice (e.g., US Mail) is used, then such notice shall be deemed to have been given 7 days after dispatch.

24. Contact Us

Please contact us at hello@aurameds.com for any questions about these Terms.

Aura Meds LLC850 New Burton Road, Suite 201, Dover, Kent County, Delaware 19904hello@aurameds.com

© 2026 Aura Meds LLC. All rights reserved. Aura Meds LLC is the legal entity operating Aura Meds (aurameds.com).